SixCats answers questions on your website, walks people through your real pages, and books the call only when it's worth having.
Every channel in one queue.
Route, tag and escalate.
First response, resolution, CSAT.
Slack, Jira, Linear and 60 more.
Tickets appear in the channel you choose. Reply in Slack and the customer gets it. Threads stay linked to the ticket.
Escalate a ticket into an issue.
Bug reports straight to the backlog.
Shared inbox and basic automations.
Automations, reporting, SSO and the Slack two-way sync.
Includes SSO and the Slack two-way sync you asked about.
Two-way sync, replies from the channel.
Northwind — 28 people, Zendesk → Flowdesk.
Someone asks about Slack. It answers, opens your integrations page and points at the Slack block. They see the product, not a description of it.
Team size, timeline, what they're replacing. The same questions you'd ask on a call — asked while they're still interested.
When there's something worth talking about, it books the call and sends you the transcript. Nobody repeats themselves.
SixCats is being built now. We're not selling software yet — we're looking for five companies to build it with and measure it on.
Yes. It runs on your site, with your fonts, colours and content. It should read as part of your product.
Setup is on us. From you: one call to agree the criteria, GA4 access, and 30 minutes a week. If it takes more than that, we've done it wrong.
It answers from your site and the material you give us. Where it doesn't know, it says so and offers the call instead of guessing. You see every transcript.
Then we tell you and you turn it off. A pilot that produces a clear no is worth more to us than one that produces a vague maybe.
Not yet. The agent needs your content and your qualification criteria before it's useful, and that's a conversation. Self-serve is the plan once we launch.
No deck. We want to know how many demos your site produced last month, who answers the inbound, and what people ask you over and over. If SixCats fits, we'll say so. If it doesn't, we'll tell you that too — there are only five places.